Ridiculous ineptitudes

Once, when I was six, I was taped to a skateboard and strapped to my brother's motorbike. It was not until he turned his first corner that we realised the idiocy of our decision, as I was dragged sideways across a tar and gravel road for a few kilometers - ultimately losing a large part of flesh and skin in the process.

Somehow, this experience still stands out in a more positive light than my recent interactions with your customer "Care" team. Presumably, some of them would rather reenact my above childhood trauma than deal with me again in the future.

Although Noluthando.K ultimately managed to resolve my complaint and obtained the refund I had been requesting for some time, it was necessary for me to wade through a sea of ineptitude before finding her. In thanking Noluthando for her patience and understanding during a call that will likely be used for future training purposes on aggressive and unyielding customers, I would also ask that the Team be refreshed on your 21-day policy - where customers who have been mismanaged in excess of 21 days are entitled to a credit/ refund.

Additionally, to highlight that telling a customer "we have too many policies to memorise" is not a valid excuse for ignoring the processes themselves.