Ridiculous delay on delivery

Takealot order delay: ********** 7

This order was scheduled for delivery on the 22nd of May and today is the 12th of June. I still haven't received my order and they always promise that "today" it will be delivered but it never does. They make excuses that the couldn't get hold of the addressee but the address is the school which they could just ask or even call. No such call was received because they never delivered. They just update the tracking but never communicate with customers that they delivery got delayed. I need them to deliver by today or latest tomorrow or they refund me