Ridicules Customer Service.

I bought a Cooler Master Ms110 Keyboard & Mouse Combo from takealot on the 16th of December 2022. On the 13th of August 2023, I opened a return (MRRN-VVEA6-7GOV) after having issues with the P, L and middle Enter keys not working correctly. The supplier that takealot sent the keyboard & mouse combo to for testing could apparently not find any fault and sent it back. After I had the issue for a week, tested myself (I work in the IT support services field) on different computers and had support technicians in our IT department also test the keyboard with the same result.

When the keyboard & mouse combo was returned on the 5th of September 2023 via courier I found the keyboard with an unknown liquid spilled over it and scuff marks all over it. There was no indication of the liquid on, over and inside of the packaging or the original keyboard & mouse combo box that I sent it in with, hence this happened at takealot's supplier during their "testing". I sent an email with attached photos later that night when I got home and logged a second return (MRRN-768VR-79R6) as this is unexpectable. I then only received a reply to my email on the 14th of September 2023 apologizing for the condition that I received and that they will be escalating this to the supplier for them to investigate the return. On the 15th of September 2023 I got asked to have the unit collected from me again so that it can be sent back for assessment, to which I rep**** that I already logged a new return and gave the keyboard & mouse combo in under MRRN-768VR-79R6.

I then received feedback on the 20th of September 2023 thanking me for my patience and they apologized for the inconvenience caused, also stating that they had reached out to the warehouse regarding this return. On the 26th of September 2023, I received an email again asking me for my delivery details to which I rep****, but then a new return was opened (MRRN-EJZKE-WYZ6) for the same keyboard & mouse combo which I did not initiate and queried. This return was opened to return the keyboard & mouse combo to a pickup point in Bethlehem. I don't even live close to Bethlehem.

Now, today the 5th of October 2023 I have received the keyboard & mouse combo back again, but in the same condition as I had on the 5th of September 2023.

Now I ask, what the hell am I to do?

Do I open a new return? Do I start pulling in the keyboard & mouse combo manufacturer and their South African supplier?

I have been so patient regarding this, even the allegations from the technicians that tested the keyboard & mouse combo regarding that the device received are not even mine as it was tested in our workshop.

As stated in my email on the 5th of September 2023. This is unacceptable!!!

I await your feedback on this matter takealot...