Review on Jody Lee Jensel

Good Afternoon,

I would like to begin my email by saying that I began my morning utterly disgusted in your service. But, left the phone pleased and feeling loved. I had ordered a UV Light on the 18th of February, in the mists of beginning my own nail salon. I was well aware that the Light was going to take 3 weeks to ship and I was willing to wait.

Upon receiving many different queries on how long it would be until I am available for business, I became worried that I would lose my customers. I referred back on the set date of the arrival of the light and felt it was an uncalled for long time to wait. So, this morning I decided to contact Takealot to see if I could possibly have my order be retacked and be available sooner than expected. So I called.

I was on the phone for not even 2 minutes when, what sounded like a young man had answered. His name was Jody Lee Jensel. I explained the above to him. He had no hesitation to track my order. It took not even a minute and he was back on the phone, telling me that unfortunately the UV Light I had ordered was unavailable by the supplier and could possibly take months to arrive. My heart fell to my chest. My business was about to be destroyed, before it had even started. I began to stress about the procedure in cancelling the product, getting my money back and looking for something new. I became very demotivated in less than 30 seconds.

Jody calmly took me under his wing. He told me that everything would be okay and that he would help me, no matter the cost. He proceeded to tell me that, if I wanted, he would cancel the order for me. I took on the offer of course, because less stress. It was done almost immediately. He asked me to fetch my laptop and check my emails, the confirmation of the refund was through and I didn’t have to do anything ! AMAZING. I thanked him and he asked if I would like help in choosing another product. I was astonished. Mind you, this is a male, he knows absolutely nothing about UV Lights, but he did his best. He had searched the internet and looked through Takealot to find the most suitable, affordable and best UV Light for my business. Jody had found a light that was better than the one I had previously bought, cheaper and available in Cape Town. I was overwhelmed with joy. He remained on the phone with me, I ordered and paid for my new UV Light, Jody told me that it would be ready for collection on Friday.

Because of Jody Lee Jensel, I can now begin my business 1 week sooner than anticipated. Takealot, you have scored yourself a phenomenal employee. I understand that this is his job, but myself and probably 90% of the people reading this would have not done what Jody did for me today. I will contact Jody for any query I have from here on, out and I suggest that you do so too. If Jody is not available, I will wait until he is. I have had many consultations with Takealot employees previously, but none were as exceptional as Jody.

I know that it is not my place to say, but I believe that he should be in a management position. He has people skills, a calming aroma and the ability to assist where need be. I know nothing about this boy, but I was a manager before opening my own business and he has the potential to better Takealot and the grounds it stands on. I wish Jody Lee Jensel all the best and if I had the ability to improve his life, I would. Please, Takealot if you have any remorse don’t hesitate to contact me, I feel that Jody is too advanced to be working behind that phone. He is the reason I will use Takealot again.