Returns with empty promises.

<p>I purchased a coffee machine 21 months ago. When I purchased the item, it stated clearly that it had a 24 month warranty. Needless to say, the machine broke a month ago, since it was still under warranty I submitted a return. Only to be told that it only had a 12 months warranty. I actually send them a screenshot on where it states that it has a 24 month warrenty. So they submitted the return. On the same day again Takealot told me I can't submit the return... I had to explain again that YES it was still under warrenty.</p> <p> </p> <p>At the end they came to pick up the coffee machine. I then received an email that said (and I copied this:) "Our suppliers have a turnaround time of 10 business days. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us."</p> <p> </p> <p>On day 19 I asked for any feedback on the machine, since I haven't heard anything. Then they said, that it will take 7-10 days. I explained that this is what was stated 19 days ago - and that I would prefer a credit since I will still not have my machine back on day 21.</p> <p>On day 23 I asked again for a refund ( as promised in the email above - and they simply said that this item does not qualify for a refund, and they would repair the machine and deliver it to me???</p> <p>WHY would you state that in your emails, if you are not going to deliver on your promises - then don't say anything at all. </p> <p>It has been a dissapointing journey Takealot.</p> <p>...I am still waiting for my machine.</p>