Returns - shocking!

Goods discovered to be short packed and damaged. Immediately informed supplier upon discovery thereof. Returned after sending requested photos. No stock to replace and return refused initially on basis of time limit now accusing me of user damage. Will NEVER use this company again. Even have audacity to advise \You are more than welcome to contact the supplier with regards to the missing item and find out if it can be sourced for you."Returns department managers do not return calls as promised nor answer their phone. Customer service agents left to try and resolve the issue - must say they tried their best. Deeply dissatisfied. Failing to resolve issue having to reach some sort of compromise of a small refund reduction - goods now shipped back to Cape Town in error and refund not processed to bank account as requested. Fearing to see in what condition lounge set will eventually arrive. """