Returns Process Needs Improvement

I bought a Bosch PSF 5000 E paint gun. I barely used the product for a few days before it overheated and broke. I tried to issue a refund but the returns department insisted that I tampered and/or caused the breakage which was ridiculous. Now, I've personally never had issues with Takealot in the past with regards to returns but this occurrence was an absolute nightmare. The system doesn't provide status updates and I simply get a "return rejected" with no explanation of why it was rejected. I was back and forth with the returns team being routed to a new person each time and little to no resolution so I've gone directly to Bosch for a product evaluation.

I wanted to give a lower rating but this is the only negative experience I've had thus far.