RETURNS POLICY LOSES YOU A VALUABLE CLIENT

Last week Thursday Takealot delivered my order. The first thing I do when I receive an order is take all the plastic off the box.<br> <br> As soon as I got home I went to pop the dvd's into my dvd shelf only to find that I had already purchased this dvd from [URL Removed] <br> <br> I tried to look on the website for a link to return the dvd. Couldn't find anything. Emailed a consultant who advised me that I must just log onto the website and just log my return. Again, not very helpful. Where exactly must I go on the website. I phoned Takealot to receive instruction and the lady there said that I cannot return the item because the seal is broken...I'm assuming she is referring to the plastic?<br> <br> I understand that you have to have returns policies in place. I get that. But when you can see that a dvd has not been used. And when you can see that I have purchased the same dvd from you previously. And when you can see that I am not a Customer that ever returns goods, surely on a balance of probabilities, it is common sense to see that I am not trying to do Takealot out of money. I now have 2 Teenwolf 2 dvd's on my shelf.<br> <br> I won't be shopping with you again, and I am a huge online shopper