Returns Mess

Good Day This review serves as a warning to users as to the practices as experienced by myself in dealing with a Takealot return for exchange of a new unit. I ordered a new charger for my work laptop and decided to use Takealot as I have done so many times before and always found their delivery to be quick, which was needed in this regard. However once I received the charger after two days of use the hard plastic coating cracked exposing the inner wires, one of the reasons I replaced mine in the first place as this is a sign of things to come. I logged the return, which was collected promptly. After a couple of days of no communication I decided to check my account and track my return, only to find that they have denied the return with the following reason, there is no damage as claimed ad they have sent an email with full explanation. I still have not had that email. When lodging a complaint with customer care, they came back to me and this time accused me of not sending back the same charger as which I ordered and will send it back and apologised for the lack of communication and the inconvenience. However the fact is which is it, there was no fault detected with the charger or I sent a complete different charger back than I ordered?? This is not only dishonest but a blatant reflection on my character, which I will take a deformation thereof. I am speechless but more so disappointed at the treatment I have had with them.