Returns marked as complete when they never came to pick up an item?

<p>I logged a return for the same item 3 times. For the first 2 times, I clearly specified my address, except nobody came to fetch the item and the return was marked as concluded... twice. On the third attempt, I just opted for the option to bring it to your warehouse as there seems to be some difficulty understanding what "collect" means. Collect does not mean "do not pitch up and mark the job as done". Collect means to pick up. Anyways, so I got annoyed and brought the item to Takealot's warehouse. This was mid-February. I was informed that I will receive a new item in 3-5 working days. Now, as the seasons start changing and I start wearing warmer clothes, (unlike when I dropped off my item many moons ago) I was wondering where my item was. When I logged onto the page, the return was logged as "concluded" once again. Takealot, concluded would imply that I received an item in line with your terms and conditions, which states that I would receive a credit voucher if I didn't have the item within 5 working days. Neither of these options occurred. I don't have a replacement item nor do I have a credit voucher. The return has not been concluded. Lucky for me, the address where it was required to be shipped logs all deliveries. Nothing has been received, so don't even think about using the "but... but... we did deliver it" excuse. I handed in the faulty item and they never returned anything to me in line with their terms and conditions. Shocking.</p>