RETURNS ISSUES

I have purchased 4 TOM TOM watches from takealot as well as 4 additional straps. Over a period of time, the TOM TOM straps have snapped which tells me there is a defect in the TOM TOM straps since there are 4 watches worn by different people.

I returned the 4 broken straps to TAKEALOT who credited me for one. After about 3 weeks of no progress on the other 3, they requested that I return all the watches. So now they are sitting with 4 watches and 8 straps. I received a credit for 1 watch. Another watch is at the supplier and the other 2 watches??? No news.

Firstly... TAKEALOT should review their warehouse and returns. Secondly... TAKEALOT's customer care is pathetic. I keep having to explain this story to every consultant that deals with me. Having to supply waybill numbers, etc over and over again. Thirdly.... TOM TOM should review the quality of their straps. I DO NOT WANT THE TOM TOM PRODUCTS BACK. THey have proven to be poor quality and I would like credits so that I can replace with the watches of my choice.