RETURNS FAILURE!!! SERVICE GOING DOWN DRAIN!!! THEFT AT TAKEALOT!!!!

Return Reference: RRN-77ef-4dcf. DEALT WITH BY MELISSA OPPERMAN

2017-12-12 - I purchased two toddler beds. Two mattresses to the value of R598 was also purchased as recommended by your site. The items were collected from your warehouse. Upon assembling the beds the mattresses were found to be incorrect size. 14/12/17 - We requested that you come and collect.

2017-12-21 - the return is concluded without collection of items BUT THE MONEY REFUNDED. We notified TAKEALOT and requested that they come fetch the mattresses.

2018-01-12 - FINALLY! A month later, your courier without notice comes to collect. Unfortunately, we are not available but the person at home hands the courier the incorrect items. Mattresses and covers we bought from REGGIE to the value of R1309.50. Upon arriving at home we realise the mistake and contact TAKEALOT to request an immediate return or let us know where we can collect. The response was that the items are still with the Courier and will be returned asap. Weeks go by and nothing happens, until SURPRISE!!!....

2018-02-01 - We are informed the items are missing from the warehouse and that its our fault! Nothing can be done further. NO REFUND, NO RETURN. Return concluded by TAKEALOT. THANKS MELISSA OPPERMAN!

That is truly unacceptable TAKEALOT! SEEMS LIKE YOUR SERVICE IS DEFINITELY GOING DOWN THE DRAIN!!!! CLEARLY SOMEONE TOOK THESE ITEMS AS THEY ARE OF HIGH QUALITY. TO ME THIS SEEMS LIKE THEFT. I HOPE SOMEONE COMPETENT WILL BE ABLE TO RESOLVE THIS!!!!! WE WANT IT BACK OR REFUND THE ****** ITEMS!!!!!