Returns department as well as 'In Stock' is useless!

I was planning on writing about my one sided communication with the Takealot Returns department (only automated replies received, more than a month after faulty item was picked up). I scanned trough 7 sheets of complaints here on Hello-peter and that only took me back to 16 September 2021. None of these complaints got any replies from Takealot, they obviously do not care about saving their reputation (or keeping their customers happy) at all.

There has definitely been a decline in service for the last few months. For me personally, the 2020 lock down, when a person might have expected delays and a lack of communication, the service, delivery and response was top notch!

I have also found that some 'In Stock JHB & CPT' items on the site, wasn't actually in stock so Delivery/Pickup can easily change from 2 days to 10 days.

Takealot, you are loosing longtime customers, wake up!