Returns debacle

It is with utter anger and frustration I write this report,unfortunately. <br> <br> On November 12 of this month, I booked a return to takealot via my account dashboard for a Mellerware iron. On the 13 morning, after receiving absolutely no communication from takealot, a courier company knocks on my door to collect a parcel. I found this strange, but nevertheless having dealt with this courier company before and knowing what item was to be picked up, I handed over the parcel, albeit thinking takealot probably had a technical error and miscommunicated. <br> <br> 10 days later, I by chance happen to come across my account credit section on takealot and saw that I had been credited for R 399. I checked futher and discovered it was for the iron I returned- at this point there was absolutely no communication from takealot. To my dismay, I didn't want a credit. I need the iron. So I went to purchase the iron, having thought to myself that all was no big deal so far and I could purchase the iron again with the credit received, but yet again I bemoaned as the iron is marked at R 480. <br> <br> I have not written to the returns department as I've had the same problem less than a month back! So much for service!