Returns Atrocious Service

I have returned an item I bought because it stopped working. They came to pick it up and later I received an email about missing cables. I arranged for them to pick them up and two days later they picked them up too.

And that's where my problems started. Since that day the return ticket on Takealot.com still reflects that they're waiting for the cables.

I have logged ticket after ticket, sent email after email, made calls to no avail. Customer support keep escalating the issue but nobody ever gets back to me and the ticket remains unchanged. This is now the third week.

To think how much I spend on Takealot, it's unthinkable that they treat customers like this. This is a case of a broken process and nobody cares to fix it. Ridiculous!