Returns at Takealot.com

Worst service ever from a company I bought a Dealdig Robovacuum 8 Intelligent Robotic Vacuum Cleaner on 24-06-2019 and paid for it in full. I have also paid for same day delivery – obviously there was a reason behind this. The item were delivered to my office on the 24th of June 2019 but it was the wrong item. I immediately called Takealot to inform them, then I realised why on “Hellopeter.com” there was 8321 reviews with a satisfaction rate of only 1.95 out of 5 from the clients. Takealot.com's call centre only know how to stall a client and keep our money. No client orientated service at all. The lady told me they will first investigate it and when I told her that is not acceptable she said if I bought a wrong item at a store I need to take it back. I reminded her that I bought the correct item and Takealot delivered the wrong item – Takealot must fix it.

It seems that we as clients must first do our homework before we buy something from Takealot as it seems we will be in for bad services. I have request a return of the product online at 21h09 24-06-2019. At 21:13 I have order the same item but with cash delivery. And as expected, at 09:33 nothing was done on my request for the return but the cash delivery was handled.