Returns

One thing we're all wary about when buying online is the warranty/returns in case we have problems. I mean, it isn't like you can quickly run over to the shop and discuss the problem face-to-face with the manager, is it? In October 2014, I bought a Canon Ixus 155 camera from [URL Removed] It broke while I was on holiday in Knysna in December, and I had so little faith in having the problem sorted out with an online store, that I took it to the official repairers for Canon in South Africa rather than talk to Takealot. They however told me that spares were no longer available, as it was a discontinued model, and I had no option other than to contact the seller. To my surprise, there was an online returns page which was easy to fill in. One question asked whether I would drop it off in person (not possible, I'm in Jhb & they are in Ctn), would post it (NO! SAPO isn't reliable) or whether they should collect. I figured there would be a charge, but what the heck, it would save the hassle, so I ticked that. The camera was promptly collected, evaluated and replaced with a new one. NO CHARGE!! Wow, Takealot I can only say - buy with confidence. Excellent service, thank you.