Returning an item is a nightmare with Takealot

I had the unpleasant experience of having to return an item to Takealot. The item purchased was three sizes bigger than it should have been and I have been waiting three days for the delivery team to pick up the item for a return. Day 1 I received a SMS stating that the collection was delayed and they will reschedule. Day 2, same message. The customer service agent, Bianca C, stated in an email that according to their system collection was attempted and unsuccessful. How is this possible at a company that opens until 4pm and has security at the boom gate 24/7? Not once, but twice. Day 3, I'm still waiting. In the meantime I sit with an item of high value in my car, waiting for Takealot to pick up. Will definitely not be buying from Takealot again.