Returning an item became a mission, followed by the worst service

I've never really had issues with Takealot until recently. I bought a mouse from them, on the 29th of November, I received it on the 30th. I didn't like the limited functions on the mouse, so I returned it. After a lot of fights with the returns department, I discovered that the system rejected the return, because of some policy. I then requested that they deliver the mouse back to me, I requested this on the 10th of December already. I constantly have to follow up with them to check how far the mouse is, and every time I get the same excuse.

Terrible, absolutely terrible! I want a manager to get in contact with me, I want the item, or I want my money back. You have been holding on to my item, that I paid money for, for more than 15 days.