Returning a hell

Logged a return on a Generator that should have been working to start with, 1. When Takealot courier came to fetch, the only had a s****** and so failed to collect? 2. After phoning Takealot to arrange to drop off the Gen at the pickup point, I was told they cant do it and have to cancel the other return, that was already cancelled, but they insisted I cant return it with the new return number logged themselves by Takealot.com over the phone?? 3. After spending more than an hour on at Takealot pickup point on the phone back an forth with the assistant there and manager, I was told to log a new return (return no 3)! 4. 1 hour 30 min to do a return!!!

For something that should have never need to be returned to start with. :-(