RETURNED PRODUCT, BUT NO REFUND!!!

I ORDERED A WIRELESS VACUUM CLEANER, BUT IT WAS FAULTY AND I WANTED TO RETURN IT AND REQUESTED A REFUND. THE VERY NEXT DAY WE WENT ON HOLIDAY AND RETURNED 31 DEC 2025. ON 2 JAN 2026 I TOOK THE FAULTY PRODUCT TO THE TAKEALOT OFFICE HERE IN VANDERBIJLPARK AND THE CLERK EXCEPTED IT AND SAID TAKEALOT WILL BE IN CONTACT WITH ME AS SOON AS THEY'VE RECEIVED THE PRODUCT. I'VE TRIED TO CONTACT TAKEALOT, BUT TO NO AVAIL AND I SAW ON THEIR APP THAT THEY CANCELLED THE REQUEST FOR RETURN ON 28 DEC 2025...THAT CLERK AT THE BRANCH LOOKED AT THE REQUEST FOR RETURN AND EXCEPTED THE PARCEL, WHY DIDN'T SHE SAY ANYTHING AND WHY IS TAKEALOT NOT ANSWERING ME???? THIS IS STARTING TO SOUND LIKE A **** AND IT'S ***** TO REFUSE MY REFUND!!!!