Returned items process is bad.. no feedback and no consistency. Still waiting for my order 2 months later.

On 5 February, I placed an order at Takealot, paid in full, for a Cotton Nordik Cabinet 80x64x45 including Mirror and Ceramic Basin. Order Number ***5. On 15 February, midday, the delivery took place of order ***5. I only received 1 box out of 2 - I then asked the driver where is the second box of which he rep**** to "It must be with another driver and will probably be delivered later today" - it was never delivered. Upon opening the box, it was only the cabinet and mirror of which the mirror was broken. No basin. I then logged a return, the same day, for damaged goods. Return RRN-f86f-23d5. On 19 February, I received a mail stating that the return has been received at Takealot Warehouse and will be investigated. On 20 February, in the morning, a Takealot representative, Asha Erasmus, mailed me and said that not all items were included in the delivery and that they will be sending a driver to pick up the second box of which I rep**** to and said that I never received a second box. (Reference ***3) I then responded twice that day asking for feedback. Same day, another representative, Zinia Safodien, apologized for the delayed response and advised that they were following up with the warehouse. On 21 February, another Takealot representative, Ramiro Taudie, responded and advised that they are still awaiting feedback, which I then responded to and said that I was thankful for them keeping me updated and I will await feedback. On 24 February, I then asked for an update to the status of my return where after another Takealot representative, Austin TDT, mailed me and said that my return has been accepted and updated and that my new replacement order has been approved. Order number ***4. On 4 March, I received order ***4, again only received 1 box out of 2. Only this time I only received the basin, no cabinet and mirror. Same day, I then logged a "Product Missing from my delivery". On 5 March, I received a request from Takealot representative, Gail, to send her images of order (basin) that I received so that they can proceed to further investigate. I then sent through the images the same day. On 6 March, another Takealot representative, Crystal Saban, advised that we need to log a return as "not what I ordered" in order for them to continue with the investigation.. which I then responded to and said that although I appreciate the apology and understand that it was not her fault, I was very upset about this entire order and that she needed to do whatever she needed to in order for me to get my order in full. No response after that with no confirmation as to whether they or I should log a return. On 8 March, another representative, Verna Martin, asked to confirm if order ***4 was short delivered... (I mean common, seriously, how many times must I repeat myself?) I then responded by saying politely, yes correct, order ***5 only received the mirror and basin and now ***4 I only received the basin which I still had possession of at the time. I then asked to them to advise how to proceed and what to do (and that I was annoyed with the back and forth). No response. On 10 March, I then mailed and asked to provide feedback. No feedback received. On 11 March, I then mailed again and said that it was unacceptable and asked what needs to be done to resolve this issue and whether or not I need to log a return again. On 12 March, No response was given after which I then decided enough is enough and logged a return. On 13 March, another Takealot representative, Thokozani Hlomendlini, then asked for images of the items, barcodes, etc. On 16 March, Takealot representative, Aarifah Martin, then phoned me and asked for the images, which was requested on 13 March, I then sent through the images. Same day, she advised that she had received feedback from the warehouse and advised a replacement order may be created once the returned item had been received at the warehouse. Same day, the basin was collected. RRN-c2e4-6e8f. On 18 March, the basin was received at the warehouse. To date, 3 April 2021, no other update or feedback has been given as to the status of the return or when I would be able expect my replacement. After checking the Return was Declined and concluded on 18 March already. I then mailed takealot, where after another Takealot representative, Akhona Tshaka, gave me the following response:

Please see below notes in your return from the warehouse.

As per Takealot returns policy "Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website."

Item is sent to decline

The item will be sent back to you.

I then responded that I dont understand????? Why would you only send the basin back to me???

I AM NOW FED UP!!!!!!!!!

Problem number 1: There is no single person consistently looking into one query and seeing it through... Problem number 2: There is no feedback that is given and there is constant follow up from my side as to what is going on... and not the other way around.

I want my money back as I am not even sure, after recent events, that I would even get a proper, in full, replacement order.