Returned Item

<p>On 25 January 2017 I sent an item back for replacement. Shortly after the return I was informed that the item I had sent was not in its box. Takealot stipulated that they would investigate. However, I never received a reply despite sending emails to two different employees of theirs and their normal ********** Yesterday I logged in online and it was stated that my return was declined. At the least, takealot could have informed me or rep**** to my emails instead of just declining my return and hoping all of this will go away. </p>