Returned Goods were damaged

I have been fighting this on and off now for nearly a month and I am appauled by the service, I sent my ps4 headset about a month ago and I have been accused constantly of me being the reason for the defect, I sent my headset in because I barely had my headset for three months and because of the clear inferior quality I asked for a replacement/refund and was denied, my headset was then returned to me and to my surprise the headset was damged even further by takealot staff to the point where my device is no longer usuable, I have demanded a refund and have been denied saying a broke it even after I attached before and after pictures of the headset when I sent it in and received it back, to date it is still currently with takealot staff after sending it back for a second time, they have denied me the number of the Benoni Branch manager, all I want is my money back now as I am fed up with the quality of service and the lack of willingness to help.