Returned goods damaged

Good day<br> <br> Apart from receiving promised partial refund the matter raised in previous report has not been resolved. <br> <br> Email feedback from a consultant referred to a voice mail left. I had no missed call nor do I have an active voice mailbox. <br> <br> Finally on 4 Jan received back defective goods. The furniture so heavily damaged - not in the unharmed condition in which I returned it. Delivery was refused as a result. I need replacement goods or a full refund urgently. Surely goods being couriered up and down due to incorrect return procedures being app**** cannot lead to a customer having to pay for broken goods. <br> <br> This horrible experience seemingly never ending!