Return/collection complaint

Dear Takealot Customer Support,

I am extremely disappointed with the service I have received regarding the collection of my faulty TV, which I purchased from Takealot two years ago.

After reporting the issue, I was assured that the lack of original packaging would not be a problem. However, despite making two separate arrangements for collection—on 5 March 2025 and again on 10 March 2025—your driver refused to take the TV, citing the absence of a box, even though I securely wrapped it in bubble wrap.

As a result of Takealot’s miscommunication and poor service:

I have now missed two days of work, as I had to stay home for the scheduled collections.

The call center provided one set of instructions, while the driver contradicted them.

I am still stuck with a faulty TV despite following all the instructions given to me.

When I requested to lay a complaint the consultant said I should “check somewhere on the website “

This level of service is completely unacceptable, and I demand an urgent resolution. I expect Takealot to:

1. Provide a clear and final solution to collect the TV without further delays or inconvenience.

2. Ensure proper communication between customer service and the drivers to avoid any further issues.

3. Compensate me for the unnecessary loss of time and inconvenience caused.

I request a response within 24 hours, confirming how Takealot will resolve this matter. If this issue is not addressed immediately, I will be left with no choice but to escalate this matter further.

I look forward to your prompt response.

Best regards