return very poor service

I'm highly disappointed at Takealot poor customer service. I logged a return for the device that I bought and was never used. I realized that it was defective when I tried to charge it. I forgot to include the charger and I had to make several calls to get information as to what how to go about sending it to them. I was then told to take it to my nearest Pick Up Point, which I did the next day. and to my surprise, the request was rejected and no one new what transpired to the USB. I had to make another trip to the Pick Up Point and collect it myself. Time and money wasted for nothing.