TH
Travis H
1 reviews | Active since Dec 2015
23 Dec 2015, 10:08
Return taking extremely long
I returned my FitBit Charge last month to [URL Removed] due to the device packing in. <br> <br> It was sent to their suppliers for evaluation. To date the only feedback I have received when I take the effort to follow up myself is, \We haven't received feedback from our suppliers"<br> <br> The service is completely shocking as it seems nobody even bothers to follow up with the suppliers there.<br> <br> I shouldn't even complain about their service delivery as there has been NO SERVICE or FEEDBACK AT ALL!!!!<br> <br> Highly disgusted """
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takealot.com's replyOfficial
23 Dec 2015, 13:06Hello TravisHuman,
Thank you for taking our complaints team's call to go over our returns policy with you. When an item is returned outside of the takealot warranty and still carries an extended supplier warranty, takealot will assist by facilitating your return to the supplier at no charge. From here on the processing of your return is at the supplier's discretion subject to their T&Cs and processing times.
However if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we may assist with a credit / refund directly from us.
As discussed with our team we will gladly credit your account for this return and will notify you as soon as this has been actioned.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to go over our returns policy with you. When an item is returned outside of the takealot warranty and still carries an extended supplier warranty, takealot will assist by facilitating your return to the supplier at no charge. From here on the processing of your return is at the supplier's discretion subject to their T&Cs and processing times.
However if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we may assist with a credit / refund directly from us.
As discussed with our team we will gladly credit your account for this return and will notify you as soon as this has been actioned.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply23 Dec 2015, 13:06
Official
Hello TravisHuman,
Thank you for taking our complaints team's call to go over our returns policy with you. When an item is returned outside of the takealot warranty and still carries an extended supplier warranty, takealot will assist by facilitating your return to the supplier at no charge. From here on the processing of your return is at the supplier's discretion subject to their T&Cs and processing times.
However if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we may assist with a credit / refund directly from us.
As discussed with our team we will gladly credit your account for this return and will notify you as soon as this has been actioned.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to go over our returns policy with you. When an item is returned outside of the takealot warranty and still carries an extended supplier warranty, takealot will assist by facilitating your return to the supplier at no charge. From here on the processing of your return is at the supplier's discretion subject to their T&Cs and processing times.
However if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we may assist with a credit / refund directly from us.
As discussed with our team we will gladly credit your account for this return and will notify you as soon as this has been actioned.
Kind Regards,
takealot.com
Best regards,