Return send back the same way

Good day to the people of takealot I just wanted to say that I thought you were guys were legit in this but I was wrong and I'm not just saying it but I mean it

You guys literally send my gf a broken watch and it was my Christmas present and when I opened it the one button fell out and thay was the main button and she cried because of what she bought me and when I tried to return it you guys send the same watch back and I will recommend no one to your site ever again.