Return RRN-91f2-4d15

Good day

Please, could you assist me with this return? RRN-91f2-4d15

Last year the item was bought and broke within 30 seconds.

I looked the return but Takealotwas not able to collect it before our offices closed. On the day that the item was to be collected ( 24 January), I called to re-schedule the collection as per the SMS received from Takealot and was told by Carlo Newton that collection would be arranged for the 2nd of January or any date thereafter.

I was then out of cell phone range for hours and when I managed to get reception again I had received an email from him stating that collection of the item could not be scheduled so far in advance? This is totally bizarre. I was also advised to log a new return.

I have now returned to Cape Town and cannot log a new return as the system will not let me.

Please, would you be so kind as to advise how we proceed from here?

The item broke because it was of extremely poor quality and I will not accept it.

I either want a new one or a refund.

I look forward to your response by return.

Kind regards Cameron