1 reviews | Active since Nov 2009
Return Request (Reference: RRN-2495-f7f6)
hi <br> I purchased a Proline 10'3G& wifi 16GB White table from Kalahari I have since had to return the table as I was experiencing problems with it. I contacted Takealot and advised them that the Tablet was suck on the Home screen and that it was not reading or picking up my simcard and the Tablet was collected and sent to their supplier for valuation the table has since been returned without anybody informing me what was wrong with it if it's been fixed and I inserted my sim card and i am still experiencing the same problems I have sent a number of emails with no response and when they did response I was told that they will enquire from the supplier and come back to me and to date I have not received any update and the Table has been returned to me and it has not been fixed.<br> <br>
You should definitely have received feedback on the outcome of your return request and we apologise if this wasn't the case. We'll investigate this with our returns team and feedback to you why this didn't happen. Notes on the return indicate that the supplier actioned a repair, but we're sorry to hear that the tablet still isn't working. Thank you for taking our complaints team's call to assist with this matter. As discussed we'd appreciate it if you'd log a new return so that we can send it back to the supplier to re-evaluate the item.
Our complaints team will keep an eye out for your e-mail with the new return details and will make sure that this request is processed ASAP.
Kind Regards,
takealot.com
Best regards,
You should definitely have received feedback on the outcome of your return request and we apologise if this wasn't the case. We'll investigate this with our returns team and feedback to you why this didn't happen. Notes on the return indicate that the supplier actioned a repair, but we're sorry to hear that the tablet still isn't working. Thank you for taking our complaints team's call to assist with this matter. As discussed we'd appreciate it if you'd log a new return so that we can send it back to the supplier to re-evaluate the item.
Our complaints team will keep an eye out for your e-mail with the new return details and will make sure that this request is processed ASAP.
Kind Regards,
takealot.com
Best regards,