Return request denied. Takealot says it is USER Damage while you can clearly see the inferior parts of the item.

Good day . I received an email today from Takealot saying that they won't honor the 6 month warranty as I had damaged the product.

The item is a Silicone Watch Strap compatible with Huawei Band 9. The original band I had around 7 months, then one of the band's clips broke off. I couldn't use the item and had to get ASAP a replacement as the steps are sent to my medical aid. I purchased the replacement band and in 2 months time, one of the band's pair of clips (that clicks into the watch) broke off. Luckily I had my original band and the one whose clips were still intact, was the same one that broke off. I used this off-pair of straps for another 2 months, then the clips also broke off from the replacement band.

I checked the warranty and it said 6 months. Thought that I could send it back, now Takealot says it is USER Damage. Please explain to me how that is possible for 3 out of 4 straps' clips to break and the replacement band's clips breaking in months 2 and 4? I'm an accountant, I don't do any extreme sports, I only use the watch as a step counter for my medical aid