RETURN PROCESS FLAWED.

Good day Takealot.

This is not a i want my money back...this is not a i will never buy from you again. This is a WHAT IS WRONG WITH YOUR LOGIC AND RETURNS PROCESS It took me a while to rationalize this whole process. Sooo...I ordered a few items since the beginning of the year for the installation of an inverter. I had electricians advising me what I need, and I started buying it...elsewhere and mostly on Takealot. At the point of installation, I purchased a DB box on Takealot (Order #***) which I had shown the electrician and he then advised that I return it and that I purchased too small a box and he had had a slightly larger one that would do the trick. I then logged the return on the 26th may and could only return it on the Sunday morning 28th may (and I was the third person there) Ottery collection/returns. On the 31st of May I received an email from an agent stating that the part I returned was not the part in the box. Now please note this is a DB box with a barcode and part number. So, you cant get this wrong. In the email they sent was a picture of a…MONITOR STAND…clearly not a DB box. I then returned an email stating what I returned when I returned it where I returned it. And please if they are still not happy check the security camera footage and you will see me at the counter with a very small box. Not a large MONITOR STAND. As well as please check my order history and see it I actually ordered a monitor stand. A few emails went back and forth and I then received an email stating that my return is not being honored and they are returning my monitor stand I had ordered. I got my monitor stand back and no refund. Now for the logic. If I had ordered a DB box and returned the DB box …where is it. IF I ordered a monitor stand it would reflect in my order list. If they couldn’t find the box and trace where the monitor stand comes from look on the system who had ordered the monitor stand in the last few months…..maybe that person has my db box returned to them with no refund. The monitor stand has a barcode…scan it on your system and trace where it came from and goive it back to that person that ordered it. I don’t need a monitor stand and I never ordered a monitor stand.

Another thing I priced the monitor stand on your site …its R899…..the DB box I ordered…R799. As much as I enjoy the free R100 but I am not losing here, Other than the refund of my R799. Your investigation in finding the solution is lacking and the processed is flawed…something for nothing…please warn people to only close the return at the counter after taking a photo as proof. That’s the only evidence they wanted.

in short No proper investigation when returns are done