Return Policy - What a joke

A faulty microwave was returned. On collection Accessories were not taken. Then the run around began. ref number was mixed up with another client, more than 2 weeks delay before the accessories finally were collected. The Returns policy states after 21 days, item will be replaced or refunded. try day 31, and to no avail can you escalate this matter. still no way forward, still no microwave , and zero interest from Management. Emails are read and promises made that the matter will be escalated. Lawrence Toyi and Caren Jonkers, possibly you should attend a service improvement seminar on how to deal with your clients