Return policy - what a joke

<p>We bought an action camera for my Birthday on 4 January 2017, when I opened it on my bday it had scratches all over it, we called takealot and they said I must return it and they wil send me a new one, this did not happen and they only gave me a credit, I called them and said I dont want a credit, just the camera, they could not do anything about it, I waited and as soon as I saw the camera was in stock again, ordered another one. Once again I received the camera with scratches on it. it looks like the same iteme I reaturned. For a second time I reported this, and expected a more concerning attitude, seeing that this is the 2nd time. yet again, they cannot assist me with replacing the camera, they want to just take it back and credit me. Who is checking the products on behalf of takealot? what will prevent this from happening again, and the supplier just sending the same damage goods to takealot again, seeing that they do not have a check in place. I have been inconvenienced twice now, and they think it is ok. sorry send it back and we will credit you. Not, we do appoligise, lets get on top of things and sort it out with the supplier, or we will make sure we get the product for you to make sure our customers are happy. This is so frustrating, I just want my camera without any scratches, and I am tired of waiting</p>