Return pickup guys can't help me repackage freezer.

I ordered a freezer that arrived with a faulty compressor, it didn't freeze a cube tray of water on the max setting in 2 days... so I logged a return. This freezer came shrink wrapped by the manufacturer, but not in a box - it was just cardboard on the top and bottom, some styrofoam and then plastic wrapping over that. When the return guys came to pick it up they insisted that it had to be repackaged, but had nothing with them to let this be done. When you cut shrink-wrap, you can't reuse the same wrap to cover the same object again, it's stretched tightly over so contracts once cut. We kept all the cardboard and styrofoam for this as well but that won't help if it can't all be stuck together. Anyway I rescheduled the pickup but now I have to go buy packing material to repackage a freezer to complete the return. Not a great customer experience. I don't blame the pickup guys, they were friendly but how can takealot not equip their pickup teams with tape and protective covering for these kinds of returns? I've had lots of great experiences with Takealot so we'll see if they can get some trust back here. I understand if you buy a laptop or small item that it can be repackaged nicely, but repackaging large items like a freezer that came shrink-wrapped isn't something you can expect the customer to do surely?