Return order

I logged a return at takealot and they promised to collect the item from my original address but up to date no communication has been made and when you send an email you get an automated reply saying the email is nolonger active, tried their help page still no luck you try calling them for days the phone is not answered. It's really frustrating becouse I have ran out of ways to deal with the matter. Hi Jabulile, collection of your Takealot return MRRN-68JEK-GP9V for order #***.