Return of Order, Bad Communication and Service

Hi,

Takealot return Reference: MRRN-P56YK-OEZ7

I recently ordered a refurbished computer which was delivered on the 8th December.

I setup the computer and found the monitor was defective. I logged a return on the 10th of December in which I stated that I was only returning the monitor and that the other components were in working order. The monitor was collected on the 12th of December.

Below is the timeline of what has transpired since then: 13 Dec – receive email from Senzo,N indicating that all items of the order needed to be returned. 14 Dec – reply to Senzo.N stating that the computer had already been integrated in to the front office an that I only needed the monitor replaced. I receive no reply. 14 Dec – Contact the call centre to try facilitate the replacement of the monitor without having to return the other components. 14 Dec – receive email from Nontsikelelo.L stating that all Items must be returned. 14 Dec – reply to Nontsikelelo.L to confirm collection date and if I am to use the same reference number. I receive no reply. 15 Dec – Contact call centre to find out about collection of the second parcel with the rest of the order. 16 Dec – receive email from Nontsikelelo.L stating that parcel will be collected on Monday (19th). 19 Dec – Parcel was not collected.

It is now the 22nd and I see on the website that return was concluded on the 20th.

I have tried calling the call centre to find out what is happening but get no reply. Because unless I call the call-centre who then escalate my query I receive no I do not receive any feedback. Here Takealot.com’s communication channels are sadly lacking.

How can the return have been concluded when the arrangements made by Takealot.com were not fulfilled? Why was the parcel not collected on Monday?

All I asked for is a replacement monitor. Now I have no monitor and computer in a box that I cannot use. But according to Takealot.com the return has been resolved.

I expect at least that Takealot.com return my defective monitor so that I begin the return process again, or even better send me the replacement monitor as per my original request.

Dave Rapson