Return of Gazebo after first time use failure - Denied

Takealot, I would have thought your return process is a little better than your customer experience. First time I return a product that broke the first time I used it, and your reason is: "Damage arise from a failure to adequately care for the product" Now please explain to me, what adequat care do I need to take when I put up a gazebo and the little wind blew against it and bent the frame above. Do you guys think I need to go for a training course how to care for a Gazebo? You guys lost a client of years. Not that you care.