Return of broken modem

I logged a return with Takealot on 06/03/2015. My broken modem was promptly picked up the 09/03/2015. However since the product has been picked by the couriers the service on Takealot's end has been nothing short of terrible.<br> <br> It seems that I have always have to contact Takealot to find out what is going on as they never update the status of my return. This is the second product I have had to return this year and both have been a terrible experiences.<br> <br> Please resolve this soon as possible as this is my only modem and I have been without internet at home for more than two week because of this. My return reference is RRN-46bd-dfed