Return Not Concluded

This is the last platform I wanted to use. But I've tried all resorts. I have been dealing with Takealot for years without any problems.

I purchased a Fitbit Charge 2 years ago, it stopped working before warranty was depleted. I returned it. Due to The charge being discontinued they refunded me. I enjoyed my Fitbit and Purchased the Fitbit Versa in October 2019. In April 2020 the watch just didn't switch on no more. I logged a return. Due to log down they only collected in June 2020. They refunded me again without any stories. I bought a Suunto 3 on there platform again with problems with the Calendar. I returned it within a week, and decided to stick with Fitbit. So I reordered a Fitbit Versa. The watch was defected as well. I logged a return with Takealot, they approved I dropped it off at the Drop Zone in George. After a few emails to find out what's happening with my return as it shows concluded on my account. They emailed me back and said due to Warranty claim before 12months I have to get in contact with Fitbit Direct as its part of terms and conditions. Which seems like they only follow when it suits them. As the first Fitbit Versa claim was only 6 months of having the watch.

I got in contact Fitbit direct I've taking screenshots of the conversation as I wanted proof which I have mailed to Takealot.

They said due to Takealot having the watch they should assist me and give me my options.

This is getting ridiculous as I am without a Training watch again for more than 3 weeks again.

I purchased a new watch on Takealot platform again which is being delivered today. So I would like them to Conclude and refund me for my Versa that they have.