Return not being collected

I logged a return with Takealot on Tuesday the 26th December 2017, I received an sms saying my return will be collected before 5pm on Thursday 28th December 2017. I waited all day on 28th and my parcel was not collected.

Friday 29th December 2017, I called the courier (Dawn Wing) directly, as per number on the sms and they advised that the parcel would be collected that same day Friday 29th December 2017 before 5pm. I received an sms confirming same. I waited all day on 29th and my parcel was not collected.

Due to it being New Years celebrations, I only got hold of Takealot customer services on Tuesday 2 January 2018 to report the 2nd failed collection. I spoke to Brent Carelse (Ref. ********** ), both telephonically and via email. He confirmed that the parcel would be collected the next day Wednesday 3 January 2018. I did not receive an sms confirming this, but I waited all day on the 3rd and my parcel was not collected.

I got hold of Takealot customer services on Wednesday 3 January 2018 to report the 3rd failed collection. I spoke to Shameem Jacobs (Collection Query - # ********** ), via email. He confirmed that the parcel would be collected the by Friday 5 January 2018 before 5pm. I received an sms confirming same. I waited all day on 5th and my parcel was not collected.

I got hold of Takealot customer services on Friday 5 January 2018 to report the 4th failed collection. I emailed Shameem Jacobs (Collection Query - # ********** ). Chad Weaver responded, saying he would contact the couriers. I did not received a response for close to 72 hours, so I emailed Chad Weaver again on Monday 8 January 2018. He confirmed that the parcel would be collected that same day before 5pm; however nobody had made me aware of this up until this point. I did not receive an sms confirming this, but I waited all day on the 8th and my parcel was not collected. At 4:36pm on the 8th, Chad Weaver emailed me saying that the parcel would be collected the next day Wednesday 9 January 2018 before 5pm. I did not receive an sms confirming this, but I waited all day on the 9th and my parcel was not collected.

This is now the 6th time that Takealot has rescheduled collection of my return and not collected the items! I am terribly disgusted at the service offered by Takealot and their couriers! They never follow through with their arrangements. I have been more than accommodating up until now. This is just ridiculous!