Return nightmare!

I've had a bad experience. Ordered and payed for a digital product worth R2200 and when delivered the box contained a bag of washing powder. I logged a return and after daily phone calls and promises of escalation I have not received the product I paid for. It is a long process to get a return and I believe when Takealot makes such an error they must be quick to rectify it. Shame on you Takealot this is not good customer service at all!