Return MRRN-BZKEG-95O5

I sent an item back that I had never used, it was still in the original packaging, completely undamaged. It was over 30 days already but Takealot said they would log the return as an "exception". A few days later, they sent the item back to me. No word on the logging of the "exception". When I contact them, they don't reply. It is a part for a dishwasher and, since the dishwasher has been sold off, we can't use it any longer