Return- Missing Accessories

I recently bought a light that comes with a Tripod on Takealot on the 26th November. I then logged a return on the 2nd December.

The driver picked up the order on the 06th December at around 12 because he called at 11:54 on that day. I gave him ALL the items that Takealot sent to me and a day later when they updated the system it said that there was a missing accessory, the accessory being the tripod. I don’t know how that happened because I did send it back unless the driver did not give them or they misplaced it.

I started calling Takealot to ask for help and all 4+ agents I have spoken to are not coming back with a solid feedback. They keep on saying that the ticket for this return is still open , it has been a stressful week now trying to find a solution for this but they are not meeting me halfway.

On the 19th , I called their helpline 8x already and nobody is picking up . Everyone keeps on telling me the same story for the week now

I want my refund as soon as possible, a R1000+ is not little money.