Return item delay

Good Morning.

On 13 March 2023 i filled for a return of an item due to it poor quality, that item was confirmed eligible for a return the same day and it was initially scheduled to be collected from my address on 16 March 2023 that did not happened.

I made contact with takealot informing them that i am still waiting for their courier company to make contact and that was in vein as i was not assisted, up until they came up and **** and created an excuse that i was not reachable, how was i not reachable while in record it show i was the one making contact trying by all means to get through to who ever you instructed to collect the item from.

I then requested the collection to be rescheduled, no confirmation whatsoever was made when you will collect the item, then yesterday evening i received another sms stating my collection was delayed with no explanation or cause of the delay.

Is this how you treat your clients, you keep on making excuses after excuses your service is really pathetic.

I demand you collect your item and refund my account, i cannot tolerate this nonsense any longer.

Return tracking number is MRRN-96AGA-7Q86