Return Item after decline - Waiting for more than a month

Want to complain with the service of Takealotte A return was send to them that was declined. They just keep on saying they going to return it. They give me wrong tracking numbers. An Apology is not good enough anymore. This is now over a Month (30Days) that I sent the item, as it was sent back on the 27 April You said it was returned on the 2 May - IT IS NOW 2 July That is now more than 30 days 4 Employees have now emailed and promised to give feedback - with not one coming back to me I will now open a case of theft against Takealot at my Local Police station