Return issues with Takealot

I returned a kettle I had bought in December and since I used it once was denied a return.

The kettle is of terrible quality for the price that I paid.

Since I was denied a refund I went to the Montague Gardens warehouse to pick it up (where I had returned it to) on Saturday 6 February at 8:53 and was told that it was with the couriers for delivery - the return agent phoned the courier who confirmed this. I was never notified of this, nor any delivery and am still waiting for said courier on 26 February.

I logged another complaint and was given some vague answer that the parcel is still with the courier.

What is going on with this order? I am very disappointed in how this whole situation has been handled and regret shopping with Takealot to start of with.