"Return" From Hell

I Purchased An eiger 12l airfryer on takealot April This year. I had no issues up until recently where the unit became faulty when being used and being heated up, The start/ stop function wouldn't work until the unit cooled down.

I logged a return on the 20/10/2022 for the unit and its been a nightmare since.

Numerous phone calls and emails later i still dont know what the outcome of the warranty claim is. and i am not sure if the people at takealot know either. Everyday its a different agent dealing with the querie and each agent oblivious to the progress / update on my item.

at one point I was told the item was with the supplier and pending feedback. at another point, I was told the item was being sent back to me. I was even told that the courier will be collecting it from me. ( weeks after it had already been collected from me), Finaly got some feedback from the supplier who i felt was rather rude and offensive. i responded the very same day to the mail from the supplier but up until now i dont know i i am getting my airfryer back , if i am getting a replacement unit or if i am getting a refund.

I am not one to vent on social media but it is rather frustrating and just want it to end.

Please can i have some answers