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Carl M

1 reviews | Active since Apr 2021

24 Nov 2022, 10:49

Return Faulty Television

I returned my Samsung uhd tv because dark shadow started appearing on the top right and left corners. The tv was picked up on the 6th of October, shipped to the supplier, "fixed" and shipped back to me on the 30th October. After setting up the tv the dark shadow where still visible as if nothing had been done to fix the problem. I immediately called Takealot customer care, which they told me sorry for the inconvenience but ill have to repackage and send it back again. Sent the tv back on the 31st of October, it is now the 24 of November. Takealot are not adhering to their own 21 day return policy, which clearly states that a refund would be implemented if the return takes longer than 21 days. It has now been more than the 21 days after the second return. and 2 months in total without the television.

I would not recommend buying a television or any expensive electronic equipment from Takealot as they do not adhere to their return policy.

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